OPOC

The CARE Center is an in-house advocacy center where employees can call, email, or chat to get real-time help with healthcare, claims, appointments, and care navigation.

Employees can reach the CARE Center by phone, email, or text—whichever is most convenient for them.

Each group is assigned a PersonalCARE Advocate who acts as an extension of the HR team, helping employees before, during, and after care to reduce confusion, prevent surprises, and improve satisfaction.

We can work with all structures—the best fit depends on company size, goals, and risk tolerance. Our job is to help evaluate options and recommend the structure that balances cost control and employee satisfaction.

We provide access to all major national networks, ensuring employees have broad access to providers.

Yes, but they vary depending on the plan type. We’ll walk you through what applies to your organization and ensure compliance while maximizing flexibility.

Our model focuses on improving benefits while lowering costs. Savings typically come from removing inefficiencies, not reducing coverage. Our commitment is to maintain benefits quality while achieving savings.