Office of the Ohio Consumers' Counsel

State government office in Columbus, OH (show on map)

Advocates for fair, just, and reasonable utility rates and practices for Ohio’s residential consumers.

About

The Office of the Ohio Consumers’ Counsel (OCC) is a legal consumer advocacy agency representing residential utility consumers in Ohio. Established to ensure fair, just, and reasonable utility rates and practices, the OCC conducts investigations, provides legal representation, and engages in public advocacy to protect consumer interests. L

ed by Maureen Willis as Consumers’ Counsel and Angela O’Brien as Deputy Consumers’ Counsel and Legal Director, the agency operates under a bipartisan Governing Board appointed by the Ohio Attorney General. The OCC also oversees departments such as Legal, Analytical Services, Operations, and Public Affairs, each dedicated to specific aspects of consumer protection and regulatory compliance.

Legal advocacy for residential consumers

Bipartisan Governing Board with legislative oversight

Public Affairs outreach and education

Services

Consumer Advocacy

Advocates for fair, just, and reasonable utility rates and practices for Ohio’s residential consumers.

Legal representation for residential utility consumers Regulatory oversight of utility rates Public education and outreach on utility issues

Public Affairs and Outreach

Provides educational information to consumers and participates in the legislative process to inform legislators on utility issues.

Educational publications and website content Media relations and press releases Legislative advocacy and testimony

Credentials & Certifications

Juris Doctor, Capital University

Bachelor’s degree in Criminal Justice, University of Dayton

MBA (Finance), University of Toledo

BET degree in Electronic Engineering Technology, University of Toledo

Juris Doctor, Indiana University School of Law

Frequently Asked Questions

What is the role of the Office of the Ohio Consumers’ Counsel (OCC)? +

The OCC advocates for fair, just, and reasonable utility rates and practices on behalf of Ohio’s residential consumers, conducting investigations, providing legal representation, and engaging in public advocacy.

How can I get assistance with my utility bills? +

Assistance may be available for Ohioans who need help paying their utility bills. Find assistance through the OCC’s utility assistance programs, which include the Percentage of Income Payment Plan (PIPP Plus), HEAP Summer Crisis Program, and other state-funded initiatives.

What are the hours of operation for the OCC? +

The OCC conducts regular public meetings in Columbus, usually at the office located at 65 East State Street, Suite 700. Meeting schedules are posted on the OCC website, with the next meeting on January 20, 2026.

Who appoints the members of the OCC Governing Board? +

The bipartisan board is made up of nine members, appointed by the Ohio Attorney General for three-year terms and confirmed by the Ohio Senate.

What is the purpose of the Public Affairs Department? +

The Public Affairs Department serves Ohio’s residential utility consumers through outreach and education, media relations, and participation in the legislative process, providing educational information on OCC’s website and in publications.