When can I expect my organizer? +
By the end of January! Digital Tax Organizers are emailed by the end of January. A small group of clients have requested a paper copy of their Tax Organizer, which will be mailed in mid-January.
Tell me more about the new Client Portal. +
The Client Portal provides a dashboard for tasks, storage for tax documents and digital tax returns, all within a single, secure access point. Please create your Client Portal prior to beginning work on your Tax Organizer or uploading documents.
I can’t locate the email with my digital Gather Request invitation. What should I do? +
Your Gather Request (digital tax organizer) can be found in your Client Portal. If you haven’t yet created your Client Portal, you will find a button to do so at the top of this page. If you are still unable to locate your Gather Request, please call our office at 614-891-54 ‑ 523.
How should I best utilize my Gather Request (Tax Organizer)? +
Your Gather Request (digital tax organizer) has three sections: 1) Answer Questionnaire, 2) Upload Documents (Document Request List/DRL), and 3) Complete Tax Organizer. The Questionnaire should be completed digitally for unlimited access. The DRL is a customized list of documents needed for your tax return. The Tax Organizer serves as a reference guide; some pages have been removed and topics are addressed within the Questionnaire. If completing on a phone or tablet, the Tax Organizer section may not be visible.
My Tax Organizer includes a Questionnaire. Do I need to complete it to access my Tax Organizer? +
You can work on the Questionnaire, Tax Organizer, and/or upload documents in any order. However, you must complete all sections before clicking Finish. Every client needs to complete the Questionnaire digitally; otherwise, we will be unable to start your return.
I renewed or got a new driver's license. Do I need to submit a copy of it for my tax preparation? +
Yes, please! Renewal? Provide the new issue and expiration dates in your Questionnaire. Brand New License? If you got a new license due to a name change or state move, provide your license number, issue and expiration dates, and state of issuance. You’re always welcome to include a photocopy of your license with your tax documents if you prefer.
If I made estimated tax payments in the prior year, where should I record those payments? +
There is a spot in your Questionnaire where you can record the date of payment, amount of payment, and recipient of the payment.
I moved. When should I share my new address? +
We need your current address to complete your tax return. You will find a place to share a new address in your Questionnaire. We also need to know the date of your move because you might have moved into an area with a different tax rate. Please also share any other new contact information (phone numbers, emails, etc.) to ensure we can reach you with any questions and to let you know when your tax return is complete.