LaserShip

The #1 Alternative Carrier Network

Delivery service in Lockbourne, OH (show on map)

1.8

★★☆☆☆

37 reviews

OnTrac offers a range of e-commerce delivery solutions including 7-Day Play, Ground Essentials, and Express services.

Call (804) 414-2593

Navigate to Visit website

About

OnTrac is a leading alternative carrier network offering 7-Day Play, Ground Essentials, and upcoming Express services. Their solutions include predictive EDDs, weekend fulfillment, and a large 1-2 day delivery footprint, providing cost-effective and reliable shipping options for e-commerce retailers.

7-Day/Week Coast-to-Coast Network

Predictive EDD Technology

Weekend Fulfillment

Custom Logistics Solutions

Services

7-Day Play

Coast-to-coast delivery with predictive estimated delivery dates (EDDs) and weekend fulfillment to reduce cart abandonment and build customer trust.

Predictive EDDs Weekend fulfillment Coast-to-coast network

Ground Essentials

Cost-effective deferred delivery using OnTrac’s 7-day/week, coast-to-coast network.

Cost-effective Deferred delivery 7-day/week network

Express Service (Coming Early 2026)

2-3 day coast-to-coast residential delivery with rates for packages starting under 1 pound.

2-3 day delivery Coast-to-coast Low starting rates

Custom Logistics Solutions

Tailored shipping solutions for unique business needs, including B2B shipping, healthcare/pharma critical delivery, international mail, and aircraft-on-ground repair.

B2B shipping Healthcare/pharma critical delivery International mail Aircraft-on-ground repair

Regional Service Providers

Network of regional service providers offering localized delivery solutions.

Localized delivery Regional expertise Scalable network

Independent Delivery Drivers

Opportunities for independent drivers to join OnTrac’s delivery network.

Independent contractor model Flexible scheduling Competitive rates

Credentials & Certifications

Trusted by Leading Retailers and DTC Brands

The Largest 1- and 2- Day Ground Delivery Network

Reviews

Rating

1.8

★★☆☆☆

Reviews

"Package was there and ready to pickup before schedule time"

Frequently Asked Questions

Why is my parcel not tracking? +

Did your order just ship? Please allow at least 1-3 days after receiving your order shipment notification for tracking updates to appear. Some shippers can take up to 24 hours to add your tracking information. Did you enter order number instead of tracking number? Make sure to enter tracking number, which you can find on your order page, or in the shipment notification email.

How do I track my OnTrac package? +

Please visit the tracking page on the website and enter your tracking number. After you enter your tracking number, please hit “Track Your Package” to see the latest status.

What do I do if my package is marked as delivered but I can't find it? +

If your package is marked as delivered but you cannot locate it, please submit an inquiry after tracking by choosing “Tracking shows delivered; no package”. This will open an investigation for the package. Then check your email for more information on the investigation process. If you’ve already submitted an inquiry and it’s been more than 2 business days with no updates or package location, please contact your retailer for next steps and further assistance.

I want to be notified of updates to my package status +

To receive real-time updates on your order through the NotifyMe Program, please track your package and click the “NotifyMe” button next to “Shipment Progress”. Follow the prompts to opt in for text notifications when your package goes out for delivery, when there is an attempt, or when the package is delivered.

I don't have a tracking number. What do I do? +

Contact your retailer for tracking information. Your tracking number will begin with "C", "D", “1LS”, “LS”, “LX", or “BN".

Help! I can't find my package. +

We want to help! Please click here to view the status of your package. If you still need further assistance, fill out the form on the tracking page with your tracking number and contact details. After you submit the form, you will receive an email with a case number for your reference. Please allow us up to 48 hours to investigate so we can respond to you with the latest information about your package and next steps.