Apelles, LLC

a creative approach to customer contact

Business to business service in Columbus, OH (show on map)

2.0

★★☆☆☆

48 reviews

Apelles, LLC is a nationwide provider of debt collection services and specialized customer lifecycle management programs.

Call (614) 899-7322

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About

Apelles, LLC is a nationwide provider of debt collection services and specialized customer lifecycle management programs. We are a values-based organization that focuses on process-based strategies to drive top-tier results for our clients.

Apelles' resolution-oriented approach with customers protects our client's brand and helps support long-term customer loyalty. Since opening over a decade ago, Apelles has earned a solid reputation as a leading provider of both debt collection and outbound customer contact services. Apelles is a nimble organization that is able to quickly respond to the dynamic needs of our clients. We combine a strong focus on your customer's needs with solid compliance-based management controls to return consistent performance on each project we service.

Values-based organization

Process-based strategies

Customer-focused approach

Compliance-oriented

Nationwide footprint

Services

Debt Recovery Services

Integrated recovery strategies designed around your unique bad debt portfolio enable Apelles to deliver top tier, customer-focused debt recovery performance across a national footprint.

National footprint Customer-focused Integrated strategies

Accounts Receivable Outsourcing

Apelles delivers multi-faceted strategies targeting your delinquent customers to provide them with a variety of account resolution options and a positive customer experience in support of your brand.

Multi-faceted strategies Account resolution options Positive customer experience

Customer Lifecycle Management

Customer Lifecycle Management initiatives supported by Apelles help validate and mine customer data, enhance customer loyalty and identify upsell opportunities for your business.

Data validation Customer data mining Loyalty enhancement Upsell opportunity identification

Fraud Management Services

Apelles' Fraud Solutions assist in reducing your customer acquisition costs while enhancing customer perceptions of your brand.

Cost reduction Brand perception enhancement Fraud detection

Credentials & Certifications

SSAE 16 SOC2 Certification

PCI DSS Service Provider Certification

Better Business Bureau Accreditation with an A+ rating

Reviews

Rating

★★☆☆☆

Reviews

"Great deal to close out my debt."

Frequently Asked Questions

Why should I consider partnering with Apelles for my contact center needs? +

Apelles has the experience, leadership and leading edge technology to provide exceptional results and unmatched service impacting your bottom line!

What type of technology capabilities do you have? +

Apelles utilizes the Ontario Systems FACS™ platform with integrated predictive dialing and recording capabilities as well as many other leading edge tools on the market.

Do you collect accounts on a flat fee or contingency basis? +

Apelles is able to collect accounts on either a contingency or a flat fee basis. In addition, customized fee structures can be developed based on the nature of the project.

What type of training do you provide associates? +

Apelles offers a training environment that incorporates adult learning principals into an objective-based modular training curriculum. Additional ongoing advanced learning and career development programs are also available.

What do you bring to the table that differentiates you from your competition? +

The unique culture and highly talented team of associates at Apelles allows us to differentiate ourselves from our competition. The goal is to be an 'employer of choice', allowing us to attract and retain the best talent available. This not only benefits us but our client-partners as well.

What are your reporting capabilities? +

Apelles utilizes Seagate Crystal Reporting software and Microsoft database and spreadsheet tools, as well as, many other methods to deliver customized reporting in the format that best suits our clients.